Help desk
We’ve got your back.
Problem with an upload, the tracker, your account, a payment or an award? Have a complaint? Tell us and a real person will get back to you.
Read this first: the deadline does not move.
Getting your run uploaded before 23:59:59 UTC is your responsibility. If you contact us after the cutoff, or so close to it that we can’t help you in time, and your run doesn’t get submitted, that’s on you, not us. Help requests, dead batteries and app problems do not extend the deadline or reinstate an eliminated runner. Upload early, and if something goes wrong, reach out hours before the cutoff, not minutes.
Today’s deadline in your time zone: — ·
Fix it yourself in a minute
- How to submit a run, step by step: the tracker, Strava and watches.
- Something went wrong with my upload
- The rules and the FAQ
- Forgot your password? Send us a message with the topic Account or login.